Privacy Policy & GDPR Compliance

At Swindon Industrial Roofing, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website or engaging with our services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect and process personal data to provide our services effectively. This data may include:

Name
Email address
Phone number
Business address
Job title
IP address and browser information (collected automatically when you visit our website)
Any other information you provide through forms on our website

We collect this data when you:

Contact us via our website or email
Subscribe to our newsletter or marketing communications
Fill out forms related to service requests or inquiries
Interact with us through social media platforms

2. How We Use Your Data

We use the personal data we collect for the following purposes:

To provide you with information or services you have requested
To manage contracts or service agreements
To communicate about updates or changes to services
To improve the content and user experience of our website
To send promotional material or offers, where you have consented to receive such communications
For legal and regulatory compliance

We will only process your personal data where we have a lawful basis for doing so, such as your consent, a contractual obligation, or a legitimate business interest.

3. Cookies And Automated Data Collection

Our website uses cookies and similar tracking technologies to enhance user experience and collect data about how the website is used. Cookies allow us to recognize your device and store certain information about your preferences or past actions.

For more details on how we use cookies and how you can control your cookie preferences, please refer to our Cookie Policy.

4. Third-Party Services

Coventry Industrial Roofing may use trusted third-party service providers (sub-processors) to assist with our operations, such as cloud hosting, payment processing, and CRM management. These third-party providers are GDPR-compliant and are contractually obligated to protect your personal data.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We are committed to ensuring the security of your personal data. We implement a variety of technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

However, please note that no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data. We will notify you and the relevant data protection authorities of any data breaches as required by law.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Whenever such transfers occur, we ensure that your personal data is adequately protected in compliance with GDPR, for example, by using standard contractual clauses or equivalent safeguards.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with legal, regulatory, and contractual requirements.

Once your data is no longer needed for these purposes, we will securely delete or anonymize it.

8. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request corrections if your data is inaccurate or incomplete.
Right to Erasure: In certain circumstances, you can request the deletion of your personal data.
Right to Restrict Processing: You can request that we limit the processing of your personal data.
Right to Data Portability: You can request that your personal data be transferred to another service provider in a structured, commonly used format.
Right to Object: You have the right to object to the processing of your personal data for marketing purposes or other legitimate interests.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you can withdraw this consent at any time.

To exercise these rights, please contact us at info@neotericdigitalbd. We will respond to your request within the timeframes specified by GDPR.

9. Data Breach Notification

In the event of a data breach, we will promptly notify affected individuals and data protection authorities within 72 hours, in compliance with GDPR. We will also take immediate steps to contain and resolve the breach.

10. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before sharing any personal data.

11. Changes To This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. Any updates will be posted on this page, and we recommend checking periodically for any changes.